The 7 Quality Tools are essential for identifying and resolving process issues while enhancing the quality of products or services. These tools help improve overall quality, boost customer satisfaction, and highlight areas for improvement. This program is designed for organizations looking to master the 7 Quality Tools and optimize business processes. Offered as an 8-hour workshop, it can be conducted in person or virtually via Zoom, based on client preference. By the end of the program, participants will be equipped to effectively manage processes using the 7 Quality Tools. The minimum class size is 15 participants. If you’re interested, please complete the sign-up form, and ROI will follow up with more details.

ROI is a leading process improvement consultancy dedicated to enhancing productivity, efficiency, and organizational excellence across private and public sectors. Since 2022, we have helped businesses, educational institutions, and government agencies eliminate inefficiencies, boost employee morale, and drive profitability. Our expertise empowers leaders to implement strategic, data-driven solutions that improve operations and customer experiences.

Process mapping is a visual representation of a process, including the steps, inputs, outputs, and decision points. It can be used to analyze, improve, or document a process. This program is ideal for organizations seeking to document their processes using the right process mapping methods. Delivered as an 8-hour workshop, it can be conducted in person or virtually via Zoom, depending on client preference. By the end of the program, participants will gain the skills to effectively map and analyze a process. The minimum class size is 15 participants. If you’re interested, please complete the sign-up form, and ROI will follow up with more details.

The Kaizen Event is a structured problem-solving approach that streamlines the resolution of business challenges by engaging the right people. This program is ideal for organizations seeking to adopt a systematic method for addressing critical issues using proven problem-solving techniques. Delivered as an 8-hour workshop, it can be conducted in person or virtually via Zoom, depending on client preference. By the end of the program, participants will gain the skills to effectively facilitate Kaizen Events.

The minimum class size is 15 participants. If you’re interested, please complete the sign-up form, and ROI will follow up with more details.

This program is designed for organizations who are interested to learn a structured approach to identifying and resolving issues using the 8D Methodology. This 8-hour workshop is facilitated in person or virtually via zoom, based on clients’ preference. By the end of the program, participants will learn the 8 disciplines of problem solving including:

The minimum class size is 15 participants. If you’re interested, please complete the sign-up form, and ROI will follow up with more details.

Discipline 1: Plan and Prepare

Discipline 2: Team Establishment
Discipline 3: Problem Description
Discipline 4: Containment Action

Discipline 5: Root Cause Analysis

Discipline 6: Corrective Action Development
Discipline 7: Corrective Action Implementation

Discipline 8: Preventive Action