If you automate a flawed process, you’re simply speeding up the delivery of a flawed product or service—and that can have serious consequences for your customers and your business. Automation and Six Sigma are distinct disciplines, but when used together, they create powerful, lasting improvements. There are critical aspects of process excellence that automation alone cannot address—like identifying the root cause of recurring customer issues, empowering employees to work smarter, and enhancing decision-making and critical thinking. While automation boosts efficiency and minimizes errors, Six Sigma provides the structure, problem-solving mindset, and data-driven approach needed to ensure that the process itself is optimized before automation is applied. To achieve truly sustainable and impactful results, I strongly recommend refining and streamlining your processes using Six Sigma first—then automating them. This approach will not only enhance efficiency but also set you apart as a leader in your industry.
Automation and Six Sigma, which is Better?
